Pak Mail's Hotel Left Behind service assist hotels in resolving a common problem -- items left behind by guests. If a guest checked-out of the hotel but forgot something in their room, follow these easy steps to ship the item: 1. First make sure the hotel is within Pak Mail of Livermore, CA service area and registered to receive free pick-up service. The hotel must contact Pak Mail to become listed in our service area. 2. Provide the necessary information by completing the Left Behind form below. 3. Request pick-up by submitting the form online or fax form to (925) 456-0121. 4. Receive confirmation of your request. 5. Pak Mail will pick up the left behind item from the hotel and package and process the shipment.  The guest will be notified by email of the shipment cost and be charged to the credit card number provided. The guest will recieve a FedEx tracking# by the next business day. If you need assistance call Pak Mail: (925) 456-0100.

Click to download guidance sheet for return shipment of guest items

Download Left Behind form (PDF)

Hotel information:
Hotel name:	* required
Address:	* required
Phone:	* required
Email:
Contact:
Shipment information:
Guest name:	* required
Ship to address:	* required
Phone:	* required
Email:	* required
Items to be shipped:
Items shipped are automatically covered up to $100. Add $2.25 to the shipment cost for each additional $100 in coverage that you request.
Coverage:	Yes No
Amount:
Shipping method:	Next-day Air 2nd-day Air Ground (1 - 5 days)
Payment information:
Credit card:	Visa MasterCard Discover American Express
CC#:	* required
Expiration:	* required
CVC#:	* required
Special instructions: